House rules
Draft – pending legal review. Last updated: September 2026.
Welcome to Astera Apart Hotel. To ensure a comfortable and enjoyable stay for all our guests, we have established the following house rules. We kindly ask for your cooperation in observing these rules, which are designed to create a safe, quiet, and pleasant environment for everyone. Your adherence is greatly appreciated.
Should you have any questions or require assistance during your stay, please do not hesitate to contact our team.
Astera Apart Hotel
Prespanska 39, 1000 Skopje
North Macedonia
Email: info@astera.mk
Telephone: +389 2 60 90 666
Reception Mobile: +389 78 454 357
Check-in and Check-out
• Check-in time is from 14:00 on your day of arrival. We cannot guarantee early check-in, but we will do our best to accommodate requests based on availability. You are welcome to store your luggage with us if you arrive before your studio is ready.
• Check-out time is until 11:00 on your day of departure. Please ensure you have vacated your studio by this time to allow us to prepare for incoming guests.
• Late check-out may be possible, subject to availability and an additional fee. Please contact the reception at least one day in advance to inquire about availability and pricing.
• Upon check-in, all guests are required to present a valid government-issued photo identification (ID card or passport) for registration purposes.
• A valid credit card is also required at check-in to pre-authorize a security deposit for any incidental charges or damages.
• Please note that a mandatory city tourist tax is applicable. This tax is charged per person, per night, and will be added to your final bill.
Quiet Hours
• To ensure a peaceful environment for all our guests, quiet hours are in effect from 22:00 to 07:00 every night.
• During these hours, we ask that you keep noise levels to a minimum. This includes lowering the volume of televisions, music players, and conversations within your studio and in the hotel's common areas and hallways.
• Excessive noise or disturbances that disrupt the comfort of other guests will not be tolerated.
Smoking Policy
• Astera Apart Hotel is a non-smoking property. Smoking, including the use of e-cigarettes and vaping devices, is strictly prohibited inside all guest studios, balconies, and indoor common areas.
• Guests who wish to smoke may do so in the designated outdoor smoking areas. Please ask our reception staff for the locations.
• A significant cleaning fee will be charged to any guest found to have been smoking inside their studio to cover the cost of deep cleaning, fumigating, and restoring the room to its non-smoking condition.
Parties and Events
• For the comfort and safety of all guests, parties, loud music, and large gatherings are strictly forbidden within the guest studios and on hotel premises.
• Our hotel accommodates a total of 24 studios, and maintaining a tranquil atmosphere is a priority.
• The hotel enforces a zero-tolerance policy regarding parties and disturbances. Guests found to be violating this rule will be asked to vacate the premises immediately without a refund.
Visitors
• Only guests registered at check-in are permitted to stay in the studios. Unregistered visitors are not allowed in the guest rooms, particularly overnight.
• This policy is in place for the safety and security of all our registered guests.
• If you wish to have a visitor, please have them register at the reception. The management reserves the right to deny access.
Pets
• We understand that pets are part of the family. Pets may be allowed in certain studios, but only with prior explicit approval from the hotel management.
• Please contact us directly at info@astera.mk before your arrival to make a request.
• Additional fees, a pet-specific security deposit, and certain restrictions may apply. Guests are fully responsible for their pet's behavior, any noise they make, and for cleaning up after them. Any damage caused by a pet will be charged to the guest's account.
Breakfast
• A delicious breakfast is available to start your day.
• Breakfast is served daily from 07:00 until 10:00.
• Please join us in our Coffee & Bar area to enjoy the morning selection.
Waste Disposal
• We encourage our guests to help us maintain a clean environment.
• Please use the bins provided in your studio for regular waste disposal.
• Should you have larger items or require additional bags, please contact the reception for assistance. We appreciate your cooperation in keeping the property tidy.
Keys and Access Security
• You will be provided with a key card or a Personal Identification Number (PIN) for access to your studio and the hotel.
• Please safeguard your key card or PIN. Do not share it with unauthorized individuals.
• In case of a lost key card, please report it to the reception immediately so we can deactivate it and issue a new one. A fee may be charged for lost cards.
• For your security, please ensure your studio door is securely locked when you leave.
Energy Saving and Environment
• We are committed to environmental sustainability and kindly request your support.
• Please turn off all lights, electronic devices, and the air conditioning or heating system when you leave your studio.
• To ensure efficient use of the heating and air conditioning, please keep windows and balcony doors closed when the systems are in operation.
Lost and Found
• The hotel is not liable for any lost, stolen, or damaged personal items. We strongly advise guests to take care of their valuables.
• We recommend using the in-room safe for storing passports, cash, and other valuable belongings.
• If you believe you have left an item behind, please contact our reception as soon as possible. Found items are registered and stored for a limited period, after which they are donated to a local charity. Shipping costs for returned items will be charged to the owner.
Damage to Hotel Property
• Guests are responsible for any damages caused to the studio or any other hotel property during their stay, whether accidental or intentional.
• Please report any damage to the reception immediately.
• The hotel reserves the right to charge the guest's credit card for the full cost of repairing the damage or replacing the damaged items. We recommend inspecting your room upon arrival and reporting any pre-existing issues to avoid liability.
Guest Registration and Legal Information
• In accordance with local laws, all guests must be registered upon arrival. The personal data collected (name, address, ID details) is used solely for this legal obligation.
• All personal data is processed in compliance with the Law on Personal Data Protection of the Republic of North Macedonia, which is aligned with the EU's General Data Protection Regulation (GDPR). For guests from the European Union, their rights under GDPR are fully respected.
• The competent supervisory authority for data protection is the Agency for Personal Data Protection (AZLP), located in Skopje.
• The operator of the hotel is:
• [Company legal name]
• Registration no.: [Registration no.]
• Tax no.: [Tax no.]
• Trading as: Astera Apart Hotel
Website Data and Third Parties
• Our official website provides information about our hotel. Please be aware that your booking is managed by our external partner, Clock PMS+. Any personal and payment card data you provide during the booking process is handled by them on their secure platform; card and ID data are never entered or stored on our website.
• Our website form for inquiries collects your name, email, phone number, and message, which are stored in a secured database for communication purposes. Access to this information is restricted.
• Analytics cookies are used on our website only after you provide explicit consent. Essential cookies are used for necessary site functions, such as remembering your consent choice and theme preferences.
• Our website may feature an embedded Google Map, which will only load and potentially collect data after you click to activate it.
• To prevent spam on our forms, we use Cloudflare Turnstile. Our guest reviews are displayed via the Google Places API.
• Staff access to our website content management system (Sanity CMS) is secured via Google employee sign-in.
Thank you for choosing Astera Apart Hotel. We wish you a wonderful and memorable stay in Skopje.