Terms of stay

Name: Astera Apart Hotel
Address: Prespanska 39, Skopje, 1000, MK
Telephone: +389 2 60 90 666
Price range: EUR 50–100+

Draft – pending legal review. Last updated: September 2026.

Operator and General Terms

These Terms of Stay apply to all bookings for accommodation at Astera Apart Hotel, whether made directly or through a third-party partner. By making a booking, you are deemed to have accepted these terms and conditions.

The operator of the hotel is:

• Company Legal Name: [Company legal name]

• Trading as: Astera Apart Hotel

• Company Registration No: [Registration no.]

• Tax No: [Tax no.]

• Registered Address: Prespanska 39, 1000 Skopje, Republic of North Macedonia

• Contact Email: info@astera.mk

• Telephone: +389 2 60 90 666

• Reception Mobile: +389 78 454 357

Booking, Prices and Payment

All reservations for Astera Apart Hotel are processed through our external booking partner, Clock PMS+. When you make a reservation, you are entering into a direct agreement managed via their secure platform.

Our website, astra.mk, does not process bookings itself. Crucially, we NEVER ask for, collect, or store your credit card details or personal identification documents on our website.

The prices for our studios are as displayed on the booking partner's platform at the time of your reservation. The price is confirmed only upon the successful completion of the booking process. All prices are quoted per studio per night and are subject to change before a booking is confirmed.

Payment terms are determined by the specific rate you select during the booking process (e.g., Pay Now, Pay at Hotel, Pre-pay Non-Refundable). Please refer to your booking confirmation for detailed payment schedules, pre-authorisation policies, or pre-payment requirements. The hotel reserves the right to pre-authorise credit cards prior to arrival.

City Tourist Tax

In accordance with the laws of the City of Skopje, a mandatory city tourist tax is levied on all guests staying in tourist accommodation.

This tax is charged per person, per night of stay. The amount is subject to change by local authorities.

The city tax is not included in the studio rate quoted on booking platforms. It will be calculated and added to your final bill, payable directly to the hotel upon check-out.

Cancellation Policy

Your rights to cancel or modify a booking are strictly governed by the rate conditions you selected when making your reservation through our booking partner, Clock PMS+.

• Non-Refundable Rates: These rates typically offer a lower price but are, as the name implies, non-refundable. In case of cancellation, modification, or a no-show, the full cost of the reservation may be charged, and no refund will be issued.

• Flexible / Standard Rates: These rates provide more flexibility, allowing for cancellation or modification free of charge up to a specified time before the check-in date (e.g., 24, 48, or 72 hours). Cancellations made after this deadline may incur a fee, typically equivalent to the first night's stay.

Please read the cancellation policy detailed in your booking confirmation email very carefully. It is the guest's responsibility to understand and adhere to the terms applicable to their specific reservation. All cancellations must be processed through the original booking channel.

Check-in and Check-out

• Check-in time is from 14:00 on your day of arrival.

• Check-out time is by 11:00 on your day of departure.

Upon check-in, all guests are required by law to present a valid, government-issued photo identification (e.g., passport or national ID card) for registration.

Early check-in or late check-out requests are subject to availability on the day and cannot be guaranteed. These services may incur an additional fee. Guests who remain in the studio beyond the 11:00 check-out time without authorisation will be charged for a late check-out.

Occupancy and Hotel Policies

• Occupancy: The number of people occupying a studio must not exceed the maximum capacity stated for that studio type. All persons staying, including children of any age, must be registered at reception.

• No Smoking Policy: Astera Apart Hotel is a strictly non-smoking property. Smoking (including e-cigarettes and vaping) is prohibited in all studios, balconies, and internal public areas. A significant cleaning fee will be charged to any guest who violates this policy to cover the cost of deep cleaning and restoring the room to a smoke-free condition.

• Pets: Pets are not permitted in the hotel, with the sole exception of legally certified service animals.

• Guest Conduct: Guests are expected to conduct themselves in a respectful manner and not cause any nuisance or disturbance to other guests or hotel staff. The hotel management reserves the right to refuse service or evict any person or group who is disruptive or violates hotel policies, without refund.

Damage to Hotel Property

Guests are financially responsible for any damage caused to the hotel property during their stay. This includes, but is not limited to, damage to the studio, furnishings, fixtures, fittings, and equipment, whether caused by deliberate, negligent, or reckless acts.

The hotel reserves the right to charge the guest's credit or debit card on file for the full cost of repairing or replacing any damaged items. This charge may also include any loss of revenue incurred while the studio is out of service for repairs.

Liability and Guest Belongings

The hotel's liability for loss or damage to guest property is limited under applicable local laws. Guests are advised to secure their personal belongings and valuables.

While the hotel takes reasonable security measures, it is not liable for the loss, theft, or damage of personal belongings, cash, or valuable items left unattended in studios or public areas. The hotel is not responsible for damage to or theft from vehicles parked in the vicinity.

The hotel's liability shall not extend to events of force majeure or other circumstances beyond its reasonable control.

Laundry Services Liability

The hotel may offer laundry services through the reception. While we and our third-party partners exercise all due care in processing clothing, we cannot be held responsible for inherent weaknesses in fabrics, shrinkage, discolouration, or damage that is not apparent prior to cleaning. This service is used at the guest's own risk. Guests should not leave valuable items (e.g., cash, jewellery) in clothing sent for laundry.

Website Use and Data Privacy

This section pertains to data processed via our website, astra.mk. Your booking data is processed by our partner, Clock PMS+, under their separate privacy policy.

• Applicable Law: We process personal data in full compliance with the Law on Personal Data Protection of the Republic of North Macedonia (aligned with GDPR) and, for guests from the EU, the General Data Protection Regulation (GDPR). Our supervisory authority is the Agency for Personal Data Protection (AZLP) in Skopje.

• Enquiry Forms: Information submitted through our contact form (name, email, phone, message) is stored in a secured database solely for the purpose of responding to your enquiry. It is not used for marketing without your consent.

• Cookies and Analytics: Our website uses essential storage for basic functions. We only use analytics cookies (Google Analytics) after you provide explicit consent via our consent banner.

• Third-Party Services: We use Cloudflare Turnstile for spam protection, the Google Places API to show reviews, and an optional Google Maps embed that loads only upon your click. These services operate under their own privacy policies.

Governing Law and Jurisdiction

These Terms of Stay and all booking agreements shall be governed by and construed in accordance with the laws of the Republic of North Macedonia.

Any dispute, controversy, or claim arising out of or in relation to these terms shall be settled exclusively by the competent courts located in Skopje, North Macedonia.