Impressum
Draft – pending legal review. Last updated: September 2026.
Operator & Contact Information
This website is operated by:
Astera Apart Hotel
Prespanska 39
1000 Skopje
North Macedonia
Email: info@astera.mk
Telephone: +389 2 60 90 666
Reception Mobile: +389 78 454 357
Company Registration
Legal Name: [Company legal name]
Registration Number: [Registration no.]
Tax Number: [Tax no.]
Responsible for Content
The person responsible for the content on this website, in accordance with applicable media laws, is:
Astera Apart Hotel
Prespanska 39
1000 Skopje, North Macedonia
Disclaimer
Liability for Content
The contents of our pages were created with the greatest care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content. As a service provider, we are responsible for our own content on these pages under general laws. However, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under general laws remain unaffected. However, liability in this regard is only possible from the moment that knowledge of a specific infringement of the law is known. Upon notification of such violations, we will remove this content immediately.
Liability for Links
Our site contains links to external websites of third parties over whose content we have no influence. Therefore, we cannot assume any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. A permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement. Upon notification of violations, we will remove such links immediately.
Copyright
The content and works on these pages created by the site operator are subject to copyright law. The reproduction, processing, distribution, and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are for private, non-commercial use only.
Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, we ask for a corresponding note. Upon notification of violations, we will remove such content immediately.
Privacy Policy
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. The use of our website is generally possible without providing personal data. Insofar as personal data is collected on our pages, this is done on a voluntary basis as far as possible.
This policy is drafted in accordance with the Law on Personal Data Protection of the Republic of North Macedonia, which is aligned with the General Data Protection Regulation (GDPR, EU 2016/679). For guests and visitors from the European Union, the GDPR applies directly.
Data Controller
The data controller responsible for the processing of personal data on this website is:
Astera Apart Hotel
Prespanska 39, 1000 Skopje, North Macedonia
Email: info@astera.mk
Supervisory Authority
The competent supervisory authority for data protection in North Macedonia is:
Agency for Personal Data Protection (AZLP)
Boulevard "Goce Delchev" no. 18, 1000 Skopje
Republic of North Macedonia
Your Rights
You have the right to information, rectification, erasure, restriction of processing, data portability, and objection regarding your personal data. You have the following rights:
• Right of access: You can request confirmation as to whether and what personal data we process about you.
• Right to rectification: You can request the correction of incorrect or incomplete personal data.
• Right to erasure: You can request the deletion of your personal data, for example, if it is no longer needed for the purposes for which it was collected.
• Right to restriction of processing: You can request the restriction of the processing of your data under certain conditions.
• Right to data portability: You have the right to receive the data you have provided to us in a structured, common, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with the supervisory authority, the Agency for Personal Data Protection (AZLP), if you believe that the processing of your personal data violates data protection law.
To exercise these rights, please contact us at info@astera.mk.
Data Collection on Our Website
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are typically browser type and version, operating system used, referrer URL, host name of the accessing computer, and time of the server request. This data is not merged with other data sources. The basis for data processing is our legitimate interest in the technically error-free presentation and security of our website.
Contact / Enquiry Form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there (name, email, phone number, message), will be stored in a secured database for the purpose of processing the request and in case of follow-up questions. We do not pass on this data without your consent. The processing of this data is based on our legitimate interest in responding to your inquiry.
Booking Process
Please be aware that the booking process is not handled directly on this website. We use a trusted external booking partner, Clock PMS+, to manage our reservations. When you click on a "Book Now" link, you will be redirected to the Clock PMS+ booking engine.
IMPORTANT: Personal and financial data required for a booking, such as your identification details (ID, passport) and credit card information, are NEVER entered, processed, or stored on this website (astera.mk). All such sensitive data is handled exclusively by our booking partner, Clock PMS+, on their secure platform. We strongly advise you to review the privacy policy of Clock PMS+ before completing your reservation.
Cookies
Our website uses cookies. Cookies are small text files that are stored on your device and do not cause any harm. We use cookies to make our website more user-friendly, effective, and secure.
• Essential Storage: Some data is stored in your browser's local storage to ensure basic functionality. This includes storing your preference for the website's theme (e.g., light/dark mode) and your choice regarding cookie consent. This storage is necessary for the website to function correctly and does not require your consent.
• Analytics Cookies: We use cookies for website analytics to understand how visitors interact with our site. These cookies are non-essential and will only be activated after you have given your explicit consent through our cookie consent banner. You can withdraw your consent at any time.
Staff Sign-in
The "Sign in with Google" functionality on this website is strictly for internal use by authorized employees of Astera Apart Hotel for content management purposes. It is not intended for guests or the general public and does not collect or process any data from website visitors.
Third-Party Services
Content Management System (CMS)
The content on this website is managed and served using the Sanity CMS platform. Sanity may process data required for content delivery and performance optimization.
Google Maps
This site uses an embedded map from the Google Maps service. To protect your privacy, the map is not loaded automatically. Only after you actively click on the map placeholder will your browser establish a direct connection to Google's servers in the USA. Through this activation, Google receives the information that your browser has accessed the corresponding page of our website, including your IP address. This occurs regardless of whether you are logged into a Google account. If you are logged in, this data may be assigned to your account. For more information, please see Google's privacy policy.
Google Places API (Reviews)
We display customer reviews on our website using the Google Places API. To fetch the most current reviews for our hotel, your browser may establish a connection with Google's servers. This process may transmit your IP address to Google. This is done in our legitimate interest to display authentic customer feedback. For more details, please refer to Google's privacy policy.
Cloudflare Turnstile
We use Cloudflare Turnstile on our forms to protect them from spam and automated abuse. Turnstile is a privacy-focused alternative to traditional CAPTCHA services. It verifies that a user is human without using tracking cookies or collecting extensive personal data. It works by running a series of small, non-intrusive JavaScript challenges in the background. For more information, please see Cloudflare's privacy policy.
General Hotel Information
• Hotel: Astera Apart Hotel consists of 24 modern studio apartments.
• Check-in: Check-in is available from 14:00 onwards.
• Check-out: Check-out time is 11:00.
• Tourist Tax: Please note that a mandatory city tourist tax applies. This tax is calculated per person, per night and is payable directly at the hotel upon arrival.